It’s no secret that Golden State Communications relies on world-class partners to help deliver world-class websites and services to our customers.
One of these partners that consistently goes above and beyond for us is 
One of my favorite Rackspace stories takes place on a late Christmas night in 2008. I got my wife a new 3G iPhone earlier that day and I was up late on the computer trying to configure it with our Exchange Server that Rackspace manages for us.
A few of our employees already had an iPhone, so I knew it worked great, but this was the first time that I had tried to configure it myself.
My wife walked by and noticed that I had the computer on, the iPhone out and my ear pinned to our home phone, talking configuration with someone on the other end. Walking by, she stops and gives me the ultimate stink-eye. The ultimate Scrooge … a boss that never lets his employees take a day off… even on Christmas day.
“Jason, hang up that phone right now!” she says.
“I am sure whoever you’re talking to has better things to do right now.”
I looked at her and pleaded,
“No, babe… this is Rackspace. They are glad I called, really. They are slow right now and it’s actually a perfect time for me to get some of these questions answered.”
In disbelief, she gave me the somewhat nod of approval.
“You mean they’re at work right now?” She said.
“In that case, make sure you tell them Merry Christmas and tell them thank you very much for helping configure my iPhone.”
Pretty good story, eh. But wait, here’s the best part. I have a few friends and colleagues (and competitors) that also use Rackspace Managed Services and I was telling them this same story, about the “Fanatical Support” from my trusted partner on a Christmas night.
Kid you not, my friend Chad (who works for a competing firm in the area) says to me,
“I know! I called them on Christmas Eve because we were having some e-mail problems and they answered the phone and solved the problem that night. They are incredible.”
We spent the next 10 minutes, two competitors in the same marketplace, sharing war stories of uptime challenges and how Rackspace in every case just flat out has your back. Kind of an amazing conversation, if you think about it.
So, what’s the moral of the story. The moral is that in a time where there’s lots of bad news and customers, family, friends and neighbors seems to pile on the state of the economy and the misfortunes of business… good news and needs to be exploited.
If you’re reading this, make it a pact this week to make sure that good news travels faster than bad news. And, if you’re a Golden State Communications customer, trust that your data is in great hands with our partner Rackspace. And if you’re not our customer, still give Rackspace hosted and managed services a real hard look… they really are everything they advertise.
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