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New Room, New View! Excel-Your-Business.com at Montage Resort, Laguna Beach

Still at the Montage- we have a new view!

Can’t come to the Montage and NOT take a picture of this view. Such a beautiful day!

It’s always a good day when you spend it at the Montage Resort and Spa, Laguna Beach. It’s even a better day when you are there for Jason Lavin’s Excel-Your-Business seminar!

The wonderful team at the Montage, Julie, Rusty and Raymundo provided outstanding service- as usual. They took great care of our huge group- as you can tell below, the room was packed!

Packed room today!

Jason starting off the meeting

Bummed you didn’t make it out today- don’t worry! Jason does these seminars monthly- in fact, the October 26th seminar is booking up quick! Register soon, you don’t want to miss out!

Can You Guess Where Today’s Seminar Is?

Do you recognize those pictures?  Do you know where we are??  If you guessed the Montage Resort and Spa in Laguna Beach, you guessed right!  It’s always a good day when you start off at the Montage, right!?  We love having our seminars at this amazing resort.  Everyone is so friendly and helpful and the grounds are spectacular.GoldenComm is so lucky to be just up the road from this little piece of paradise.

What a lively group we had! 8:30 rolled around and our guests were enjoying the delicious breakfast and beautiful view.  Jason started his seminar shortly after and the information started flowing.  The group seemed to be very interested in everything Jason had to say and hopefully they learned a thing or two they didn’t know before they came here today.

If you didn’t make it to the seminar today, don’t worry!  Jason does his Excel-Your-Business seminars every month and the next one just happens to be at the Montage again.  We hope to see you on August 29th for the next Seminar!

A Little Taste of Paradise

Beautiful day in paradise- I mean the Montage Resort and Spa in Laguna Beach for Jason Lavin’s Excel-Your-Business seminar.  Just down the street from our good friends at SUP Company, couldn’t ask for a better location for the beginning of summer.  Even with the perfect beach weather, we still managed to have a packed room.  After the guests toured the grounds, they were invited back in the room for a delicious breakfast.   Shortly following was the always informative and entertaining presentation by GoldenComm’s CEO Jason Lavin.  Bummed you missed out?  Well you’re in luck!  Sign up today for the next Seminar in Paradise on July 27th.  Hope to see you there!

Supporting a Worthy Cause with Tim Salmon

Tim Salmon at GoldenComm

Tim Salmon visiting the GoldenComm office for a preview of the new site.

My “love of the game” began when I was very young. I fondly remember trips to the “Big A” with my dad. Learning to score a game with pencil and paper, mowing through Cracker Jacks, filling my mouth with an entire packet of Big League Chew, eating peanuts just to throw the shells on the ground and finishing bag after bag of sunflower seeds. I grew up loving baseball and, almost as importantly, I grew up loving the Angels.

Fast forward many, many…many many many years of wonderful but short seasons to 2002. The most exhilarating post-season of any sport…ever. The Angels won the World Series in game seven. All of Orange County erupted in celebration. They were a team of all-stars that year but for most fans one player truly highlighted the heart and soul of the Angels: Tim Salmon. A clutch performance in Game 2, a phenomenal .346 series batting average and ten years on the team. Watching Tim Salmon and the Angels secure the Championship was a milestone in my life to say the least.

So, you can probably imagine how excited I was the day I found out I was going to be the Project Manager for the new Tim Salmon Foundation website. To put a cherry on top, the foundation supports a number of charities which, among other things, assist abused and at-risk children. To-date they’ve raised over $975,000! The chief fundraising venue is the annual Tim Salmon Golf Classic. This, the 14th year (coincidentally, the number of years Tim Salmon played for the Angels) will see the tournament take place at the world-renowned Coto de Caza Golf & Racquet Club, benefitting Laurel House and Concept 7.

The entire experience has been a highlight in my career as a website developer. The wildly talented team here at GoldenComm really stepped up to created a site we’re proud to deliver to a great guy who is championing such a worthy cause!

ASPDOTNETstorefront Conference 2012 – GoldenComm Invasion in Ashland, Oregon

Having developed e-commerce websites using ASPDOTNETstorefront for over 6 years, we felt it was time to make the trip up to Ashland, Oregon, and check out the headquarters of Vortx, the makers of the .NET Shopping Cart Platform as well as their newest product, DOT FEED.

Pictured above, GoldenComm’s pose for posterity of E-Commerce Mania.

Not coincidental Vortx was hosting their annual e-commerce conference and our CEO, Jason Lavin, is on the speaker’s list (view the .pdf program) for a breakout session, “"Moving Around a Store – To Search or To Navigate?"

Jason’s presentation highlighted a few of our advanced e-commerce search and navigation work.  For instance, Pasternack.com’s Coaxial Cable Assembly Wizard, TooFaced.com’s Makeup Products and Accessories Finder, and WineX.com’s Advanced Wine Search feature.

We want to thank the entire Vortx team for the hospitality this week, especially Jon Humberstone, our main point of contact.

Customer Service Gets a Lift with Our New GoldenComm Ticketing System

Have you noticed fewer and fewer people are answering the phone these days? We certainly have… and we’re not big fans of that trend.

Maybe the problem is the misunderstanding of technology. You see, I think most people think adding technology is an excuse/reason NOT to talk to or spend time with customers. Well, that’s just backwards. Technology should exist so you CAN talk to and spend more time with customers.

At GoldenComm, we have over 400 clients, so things can get a little hectic as our team keeps up with their needs. But more than ever, we recognize the importance of customer service.

One of GoldenComm’s 2012 KPI’s is to continue to provide excellent customer service to our clients and ramp up our processes in this area. In February, we rolled out the new GoldenComm Customer Support Ticketing System.

GC tickets system found at Support.Goldencomm.com

This ticketing system is our latest tool as part of our top notch customer support, offering our clients the ability to submit support requests, track the status of updates, and communicate with us directly through our online Customer Support system.

Our clients will receive increased communication from us as we update tickets, and at any point the system allows you to login and check the status of your support requests.

Oh yes, but don’t worry – just because we added a nice ticket system, does not mean we’re cutting back on wildly talented customer service personnel – as a matter of fact, we’re adding them.

Goldencomm Customer Service Team

During business hours, “2-Rings or Less” is what we still strive for… so call us, anytime (949) 574-5500.

Some of our favorite customer service companies are:

Rackspace.com – the standard, in our opinion, 2-rings or less, human being, every time. Whoa. A company that lives and breathes technology, but still knows what it means to answer the phone.

Apple Stores – ever buy something there? Talk about a company that leverages technology to allow their sales/service reps to spend more time with you. Try to buy something at the Apple store from the register – it’s hard, they make the transaction with you from the floor. Awesome!

Southwest Airlines – the only airline company that I can recall that answers the phone – and they work really hard (and it shows) to hire nice, energetic employees. No wonder they seem to be the most profitable airline – without charging for your first two bags and now carries more passengers in the USA than any other airline.

Who are some of your favorites? We’d love to hear… comment below.

What’s The Fuss About SOPA & PIPA?

Google Blacks Out Logo in Protest

Google Blacks Out Logo in Protest

If you were on the internet yesterday, you probably noticed blacked out sites, black squares over the Google logo, etc. and been seeing the terms “Stop SOPA and PIPA”. So, what does this all mean?

SOPA and PIPA

SOPA – Stop Online Piracy Act

This is bill that was introduced to the House of Representatives in October. If passed, the bill would give U.S. law enforcement and copyright holders greater power to fight online trafficking in copyrighted intellectual property and counterfeit goods.

PIPA – Protect Intellectual Property Act

This bill is the Senate’s version of SOPA, which calls for enhancing enforcement against “rogue websites operated and registered overseas” and defines infringement as the distribution of illegal copies, counterfeit goods or anti-digital rights management technology.

The Debate

Both acts are designed to address a legitimate problem in dealing with foreign-based websites that are engaging in digital piracy and trafficking in counterfeit goods. Some people said that the bills would help in dealing with this problem. Others say that these bills miss the mark claiming that the bills have the capacity to stifle innovation, censor search results, impose monitoring obligations, and will change the way information is distributed on the web.

Wikipedia Shuts Down In SOPA Protest

Wikipedia Shuts Down In SOPA Protest

Opponents of the bills state that the acts would allow U.S. internet providers to block access to infringing domain names, allowing lawsuits to be brought against U.S. based search engines, directories, forums and blogs for links posted to those sites and force the removal of those links.

If this were the case, that could mean that websites could get shut down, which could affect ecommerce businesses. These claims also say that the government would be able to block any foreign or domestic site for infringing links. Sites like YouTube, Twitter, and Facebook could potentially be shut down because they would become liable for everything users post (hence the blacked out pages in protest).

What does this have to do with the eCommerce world? Depends on how you look at it. Owners of websites need to be aware of what’s going on, especially on issues that affect the web and their eCommerce sites. It also helps to have a web partner like GoldenComm that is keeping up to date on changes in the web and can alert you to any potential problems.

Jason Lavin of Golden Communications is Guest Speaker at PortTech LA Chamber

It’s a great thing when business owners come together to share their expertise. This happened at the PortTech LA Chamber in the beautiful Port of Los Angeles on Tuesday, July 13th 2010. A wide range of businesses was represented, from Scandinavian technology imports to environmental monitoring and highway technology.

The uniting factor between all of the businesses, however, was the need for a stronger web presence. Jason’s topics included SEO, SEM, organic vs. sponsored links, and Google’s use of AdSense, AdWords, PageRank, and Analytics.  Several “real live” customer’s examples were used to illustrate to the group exactly what it looks like to attain an optimized website.

The meeting lasted just under 2 hours, but it seemed as if it went by in a flash.  The group had great questions and hopefully everyone took home one thing that will change the way they look at their website!

ALSO… we could not resist… we are now proud to announce that Golden Communications is a member of the San Pedro Chamber of Commerce!

Jason Lavin guest speaker at PortTech LA

GoldenComm Visits Google Headquarters

Yes, people really do work at Google – and, we love them (especially when they work for our clients).

GoldenComm Visits Google HQ

Pictured above: Audra Gussin (GC) and Beth Hardy (Google).

Beth heads up GoldenComm’s Account Team at Google. Basically, our advocate and advisor. We want to thank Beth, Chris and all our team members at Google who work hard for us (and our clients). You are so appreciated!

New President, New Website, New Era.

Every new president elected into office comes with the promise of change, and one of the first changes that President Obama has made is the redesign of the White House website, whitehouse.gov. The new website was launched on January 20th, at 12:01PM, moments after the Barack Obama was sworn into office as the 44th president of the United States.

“One of the first changes is the White House’s new website, which will serve as a place for the President and his administration to connect with the rest of the nation and the world,” wrote Macon Phillips, the White House director of New Media. Phillips also wrote that the new website would uphold one of President Obama’s pledges to publish all new legislation seven days before it is signed to allow the public to comment.

The newly designed website comes with all of the latest in web technology; living up to true web 2.0 standards. Aesthetically, the website is a sound example of all the best practices in graphic design: great typography, lovely usage of colors, and (thankfully) a smaller logo. In addition to all that; compared to its predecessor, the new website has a clear and concise main navigation, making the website easier to browse and more user friendly.

But even more notable than its spiffy new theme, the upgraded website boasts a blog, interactive slide shows, weekly videos and other frequently updated news on the president and administration. The new blog and media center, dubbed the “Briefing Room,” has been updated almost every day since President Obama’s inauguration, and on occasion more than once a day.

While Golden State Communications launches websites just like the new White House Website every month, it is certainly exciting to witness a presidential administration that embraces technology the way this one does.

Gallery


More great looking websites from the Barack Obama camp:
change.gov
barackobama.com

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